cuanunited Terms of Use

Our Terms of Use set out the conditions under which we at cuanunited provide online entertainment services—football markets, live-dealer tables, slot games, and esports coverage—to account holders in jurisdictions where local law permits. When you create an account on cuanunited, you accept these terms. They cover account opening, deposits and withdrawals, gameplay rules, dispute resolution, and our jurisdiction notice.

cuanunited services are available only where local law permits. Users are responsible for verifying that their access to and use of cuanunited comply with their own jurisdiction's legal requirements. We do not offer our services in jurisdictions where online gaming or sports betting is prohibited by law. If you are located in a jurisdiction where such services are restricted, you should not create an account or deposit funds.

This page outlines our core policies in plain language. It is not a substitute for professional legal advice; if you have specific questions about how these terms apply to your situation, consult a local legal professional or contact our support team.

Account Opening and Verification on cuanunited

When you join cuanunited, we require you to provide accurate personal information—your name, email, date of birth, and residential address. This information is verified against official documents (national ID and address proof) before you can deposit or withdraw funds. We call this process KYC (know-your-customer) verification, and it is mandatory under anti-fraud and anti-money-laundering standards that we enforce across the platform.

Your cuanunited account is personal and non-transferable. You must not share your login credentials or allow others to use your account. If we detect unauthorized access or suspicious activity, we may suspend your account pending investigation. You remain solely liable for all activity on your account, whether authorised by you or not—this is why strong password hygiene (unique, complex passwords) and two-factor authentication are essential safeguards.

KYC documents

We require identity (national ID) and address proof before deposits. Verification typically completes within minutes if documents are clear.

Account closure

You can request account closure anytime via your account dashboard. We will process the closure and return any remaining balance to your registered payment method.

Account suspension

We reserve the right to suspend accounts if we detect fraud, unauthorized access, or violation of these terms. You will be notified and given an opportunity to respond.

Age requirement

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account on cuanunited.

Deposits, Withdrawals, and Payment Methods

We at cuanunited accept deposits via multiple Indonesia-region payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, local payment virtual account, online payment virtual account, and e-wallet virtual account. All deposits are verified to ensure they originate from your registered payment account. We do not accept third-party deposits or payments made from accounts belonging to others.

Your cuanunited balance is your sole responsibility. We recommend withdrawing winnings or unused funds regularly rather than accumulating large balances on the platform. When you request a withdrawal, we process it to your original payment method, subject to verification windows and fraud checks. Withdrawal requests may take between one business day and one week to settle, depending on your bank or e-wallet provider. We do not guarantee instant settlement, and processing times vary by payment method and time of request.

Deposits on cuanunited have no expiry date—funds remain available in your account indefinitely until you use them or request withdrawal. However, we reserve the right to close dormant accounts (no activity for 12 months) and return remaining balance to your registered payment method after notifying you.

Gameplay, Bonuses, and Dispute Resolution

When you place a bet, play a slot game, or join a live-dealer table on cuanunited, you do so understanding that outcomes are determined by chance (for games) or real-time match results (for sports). We do not guarantee wins, and no outcome is assured. Slot games use certified random-number generators; football markets follow official league or tournament rulings for settlement. If a match is postponed, abandoned, or a decision is overturned, we settle bets according to official sources—typically the league administrator or international sports body.

Occasional promotional offers on cuanunited (welcome bonuses, seasonal promotions) come with terms—minimum odds requirements, rollover conditions, or market restrictions. These are stated clearly at the time of the promotion. We do not apply hidden conditions, and we honour promotion terms as written. If you believe a promotion was applied incorrectly, contact our support team with your account details and transaction reference.

If a dispute arises—a bet you believe was settled wrongly, a withdrawal that did not arrive, unauthorized access to your account—contact our support team immediately with your account ID, transaction reference, and a clear description of the issue. We investigate disputes within five business days and respond with our findings. If you remain unsatisfied, you may escalate the dispute to our formal resolution process. We do not offer mediation through third parties, but we work with users to reach fair outcomes based on our gameplay rules and transaction records.

Our Jurisdiction Notice

cuanunited operates as an online entertainment service in jurisdictions where local law permits. We do not operate in territories where national or regional law prohibits online gaming or sports betting. If your jurisdiction restricts such services, cuanunited is not available to you, and you should not create an account.

Users accessing cuanunited from Jakarta, Surabaya, Bandung, Medan, or other cities are responsible for verifying that their access complies with local law. We provide services on an as-available basis where legally permitted, and we reserve the right to restrict or terminate access if local law changes or if we determine a user's location falls outside our service area.

These terms are governed by the jurisdiction in which cuanunited operates. Any disputes arising from your use of cuanunited are subject to our internal dispute resolution process first; formal legal action is a last resort. By creating an account on cuanunited, you acknowledge that you have read, understood, and accepted these Terms of Use.