cuanunitedPrivacy Policy

This page describes what we collect when you use cuanunited and how we keep that data protected. When you create an account, deposit funds, place bets, or play games on our platform, we collect personal information—your name, email, identity documents, payment details, and betting activity. We use this data to verify your identity, process deposits and withdrawals, settle bets, detect fraud, and comply with legal obligations.

We at cuanunited do not sell your personal data to third parties for marketing purposes. We share data only with payment processors, fraud-detection services, and legal authorities when required by law. Your data is encrypted in transit and at rest, and access is restricted to authorised staff. This policy explains our practices in detail and your rights regarding your information.

cuanunited services are available only where local law permits. Data protection laws vary by jurisdiction. If you access cuanunited from Jakarta, Surabaya, Bandung, Medan, or other locations, your data may be processed and stored outside your jurisdiction. By using cuanunited, you consent to this cross-border data handling.

What Data We Collect on cuanunited

We collect data in several categories. First, account information: your name, email address, date of birth, residential address, and phone number. Second, identity verification documents: copies of your national ID and address proof (utility bill or official correspondence). Third, payment information: the payment method you register (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account details). Fourth, betting and gameplay data: every bet you place, every game you play, match results, settlement outcomes, and your account balance history. Fifth, device and access data: your IP address, browser type, device identifier, and login timestamps.

We collect this data through multiple channels. When you sign up, you provide account information directly. When you verify your identity, you upload documents. When you deposit, your payment processor shares transaction details with us. When you use cuanunited, our servers log your activity automatically. We also use cookies and similar tracking technologies to remember your preferences and detect fraud.

Personal data

Name, email, date of birth, address, phone number—collected during account setup and verification.

Identity documents

National ID and address proof—required for KYC verification before deposits or withdrawals.

Payment data

Payment method details and transaction history—used to process deposits and withdrawals securely.

Activity logs

Bets placed, games played, results, balance changes, login times—retained for audit and fraud detection.

How We Use Your Data

We use your data for several purposes. Account management: we verify your identity, maintain your account, and process your requests (password resets, account closures, withdrawal requests). Payment processing: we share your payment details with payment processors to complete deposits and withdrawals. Fraud detection: we analyse your activity patterns to detect unauthorized access, money laundering, or suspicious betting behaviour. Legal compliance: we retain records to comply with anti-money-laundering regulations and respond to legal requests from authorities. Service improvement: we analyse aggregate (non-personal) data to improve cuanunited's features and user experience.

We do not use your data for marketing without your explicit consent. We do not sell your personal information to third parties. We do not share your betting activity or account balance with other users or external companies. Your data is treated as confidential and accessed only by authorised cuanunited staff and trusted service providers (payment processors, fraud-detection vendors, legal advisors).

Data Storage, Cookies, and Third Parties

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your country of residence, which means your data may be processed and stored in different legal territories. We use encryption (SSL/TLS) to protect data in transit and at rest. Access to your data is restricted to authorised staff and is logged for audit purposes. We retain your data for as long as your account is active, plus a retention period after closure to comply with legal obligations (typically 5–7 years for financial records).

We use cookies and similar technologies (web beacons, local storage) to enhance your experience on cuanunited. Cookies remember your login status, language preference, and betting history. They also help us detect fraud and analyse usage patterns. You can disable cookies in your browser settings, but this may limit cuanunited's functionality. We do not use cookies to track you across other websites.

We share your data with third-party service providers: payment processors (to complete transactions), fraud-detection services (to prevent abuse), and legal authorities (when required by law or court order). These third parties are contractually bound to protect your data and use it only for the purposes we specify. We do not share your data with marketing companies, data brokers, or other unrelated businesses.

Your Rights and Contact

You have the right to access, correct, or delete your personal data held by cuanunited. To exercise these rights, contact our support team with your account ID and a clear description of your request. We will respond within 30 days. If you believe your data has been misused or your privacy violated, you can lodge a complaint with your local data protection authority.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on cuanunited. Your continued use of the platform after such changes constitutes acceptance of the updated policy. If you have questions about how we handle your data, contact our support team. We are committed to protecting your privacy and maintaining the security of your information on cuanunited.